Common questions we receive.
DOES FL360 USE BLUETOOTH TO WIRELESSLY TRANSMIT?
No. The FL360 uses the 2.4GHz band to transmit from the camera to the tablet.
WHAT IS THE WARRANTY?
All Agility FirstLook360 products and accessories* are warranted for against defects in workmanship and materials. This does not include damage caused by misuse, neglect, or abuse of the equipment. No other warranties are expressed or implied. Warranty length is determined by region.
WHAT IS THE IP RATING OF THE CAMERA?
IP68 – Protected from dust and immersion in water with a depth of 3 meters / 30 minutes.
WHY ARE THERE TWO BATTERY ENCLOSURE LIDS?
Speaker/Microphone Lid – Used to communicate and listen within the void space.
Environmental Lid – Used in extreme wet weather and in the case you may submerse the camera in water.
HOW DO I GET TO THE FL360 SUB-MENU?
To access the sub-menu in the app you can press the hamburger icon (three parallel lines) located in the top left of the app or slide your finger on the screen from left to right to pull out the menu.
WHAT IS THE WHITE LINE IN THE MIDDLE OF THE VIEWING AREA?
The fixed white line you see in the viewing area of the live stream is called the Meridian line. It is used as guidance dividing the 2 lenses, left and right and provides you with front and rear markers. Use this with the Field of View Indicator on the top right to know where you’re looking in the void space.
WHY WOULD MY RECORDED SNAPSHOTS AND 360° VIDEO NOT HAVE GPS DATA?
This might be due to current environmental conditions and line of sight for GPS lock.
DOES MY VIDEO RECORDING CONTINUE WHEN I CLOSE THE APP?
No. Once you’ve closed the application, the video recording will stop.
WHY DONT I SEE ANY MAP DETAIL WHEN I OPEN THE MAP FEATURE IN THE SUB-MENU?
If you don’t see any map detail when opened in the slider menu, please make sure to connect the tablet to an internet source and download the specific area you’re working in. It’s best to do this before deploying or using the application. Make sure to wait for the download to finish before doing anything else.
CAN I TURN OFF THE AUTO-ROTATE FEATURE?
Yes. Go to Sub Menu and choose the settings option, find Auto-Rotate and turn it off. It is best to turn off the Auto-Rotate feature when probing in and on a rubble pile.
WHERE DO I GO TO UPDATE THE FL360 APPLICATION?
Make sure to connect the tablet to the internet and once a connection is made, find the Google Play Store application. Open the app, then type in the search bar “FL360 or FirstLook360.” At this point the FL360 application should be listed. Go to it and once it has opened there should be an option button to update. Press that update button and allow the application to load. That’s it!
WHERE DO I UPDATE THE FIRMWARE?
To update the firmware on the FL360 camera, head to the sub menu where you will find an option to “Check for Firmware Update.” At this point there will be instructions on how to proceed.
WHAT IS THE CORRECT WAY TO POSITION THE FL360 CAMERA ON THE USAR1 EXTENSION POLE?
Make sure when the camera mounted to the pole so that the lenses are positioned left and right and parallel to the floor. Use the bi-pod legs on the boom extension pole to use as a guide.
CAN YOU PLUG IN THE POWER BANK WHILE USING THE FL360 CAMERA?
You can use the power bank while in wireless mode only.
HOW DO I EXTEND THE CAMERA BATTERIES DURING OPERATION?
When you’re not live streaming, place the camera in sleep mode by pressing SLEEP tile in the DASHBOARD. This will eliminate the live feed but keep the camera on standby.
WHY WON’T THE CAMERA TURN ON WHEN PRESSING THE POWER BUTTON?
Press and hold the power button for 4 seconds or until the blue LED comes on.
SHOULD I REMOVE THE BATTERIES FROM THE CAMERA AFTER OPERATION?
YES. Always remove the batteries from the camera when the device is no longer being used and is stored. If you don’t do this, the batteries will slowly discharge.
HOW DO I ADJUST THE USAR1 EXTENSION POLE TO ALIGN AND MOUNT THE FL360 CAMERA?
Use the provided allen key and loosen the screws on the black cone component on the end of the extension pole. Screw the FL360 camera back on the pole and once aligned correctly, tighten the screws on either side of the black cone component.
HOW DO I EXTEND THE TABLETS BATTERY DURING OPERATION?
When not using the tablet, tap the power button to turn off the screen essentially putting the tablet to sleep. This does not turn off the tablet. Simply tap the power button again to turn the tablet screen back on.
CAN I ADD AN ADDITIONAL USER PROFILE ON MY SAMSUNG TABLET?
Do not add more than one profile on the tablet. The way Samsung has implemented User Pofiles is different than the Android operating system and causes problems for many applications including not allowing you to connect to the FL360 Camera. This is not to be confused with your ability to add multiple Google accounts.
ARE THE TABLETS THAT COME WITH THE FL360 KITS WATERPROOF?
USAR1 / RSK1 / MRK1
IP68 – MIL-STD-810G tested including drops from 4.9 feet, extreme temperatures, dust, shock/vibration and low pressure/high altitude.
HOW DO I EXTEND THE TABLETS BATTERY?
Make sure to store the tablet and camera kit in a cool/warm location and look to add the tablet to a monthly charging cycle.
HOW DO I EXTEND THE FL360 CAMERAS BATTERY LIFE?
Make sure to store the FL360 batteries in a cool/warm location and look to add the batteries to a monthly charging cycle.
CAN I CHARGE THE TABLET USING THE PROVIDED BATTERY CHARGER?
Yes but is not recommended. You can use the Smart 5V USB port on the back of the Li-Ion charger. This port does charge the tablet extremely slow. It is recommended to use the wall charger included in the kit.
WHAT DO I USE TO CLEAN THE FL360 CAMERA LENSES?
Use a microfiber cloth to clean the lenses.
WHAT IS THE BATTERY CAPACITY OF THE TABLET?
USAR1 – 7600mAh | RSK1 – 4450mAh | MRK1 – 4450mAh
WHAT HAPPENS WHEN THE FL360 APP CRASHES?
If the FL360 app crashes, simply restart the application.
WHAT HAPPENS IF I CAN’T PAIR TO THE FL360 APP TO THE FL360 CAMERA?
If the FL360 camera and app won’t pair, make sure the FL360 camera is in pairing mode (red/blue LED flashing). If the FL360 camera is not in pairing mode, please turn off the camera and restart.