FAQs

FL360 cameras use Wi-Fi 802.11n technology, operating on the 2.4 GHz frequency band. This wireless technology allows the cameras to communicate efficiently, providing stable connections for data transmission.

All Agility FirstLook360 products and accessories* are warranted against defects in workmanship and materials. The warranty period is 2 years. This warranty does not cover damage caused by misuse, neglect, or abuse of the equipment. No other warranties, express or implied, are provided.

IP-68 – Protected from dust and immersion in water up to a depth of 3 meters for 30 minutes when using the Environmental Battery Enclosure Lid.

This issue may be due to current environmental conditions or an obstructed line of sight preventing a GPS lock on your phone/tablet.

If you don’t see any map details when the map section is opened in the side menu, please ensure the tablet is connected to an internet source. Download the specific area you’re working in before deploying or using the application, and wait for the download to finish before proceeding with any tasks.

Make sure to connect the tablet to the internet, and once a connection is made, find the Google Play Store (Android) or the App Store (iOS) application. Open the app, then type “FIRSTLOOK360” in the search bar. Press the update button and allow the application to load.

FirstLook cameras can update firmware over the air (OTA). Connect the camera to the tablet, go to the dashboard, and if a firmware update is available, you will see an update button next to the firmware version. Press the button and follow the on-screen instructions to update. For any questions or to check for firmware updates, you can also contact us at [email protected].

FL360 CAMERA UPDATE MANUAL

You need to update your maps every 6 months. To update your map, connect your device to the internet and re-download it. Go to the map section, press ‘+Add Map,’ and move the selection box to the desired area. Choose the level of detail (medium or high is recommended), then press the green download button. Your updated map will appear in the list of offline maps.

Yes, it is best practice to remove and fully charge the batteries, and then store them in a smart holder for the next deployment. Keep the batteries in a cool, dry place, away from direct sunlight and high temperatures. FL360 LR batteries can hold a full charge for several months. Avoid leaving them in a fully discharged state for extended periods to prevent irreversible damage.

To correctly mount the FL360 LR camera on the USAR LR extension pole, use the provided Allen key to loosen the screws on the black cone at the end of the pole. Attach the camera, ensuring the lenses are horizontally aligned and parallel to the floor. Use the bi-pod legs for proper alignment, then tighten the screws to secure the camera in place.

The on-screen joystick feature is still available and can now be toggled on or off. To enable or disable it, go to the dashboard, then settings, and select the option to toggle the on-screen joystick.

Yes, the tablets that come with the USAR LR, RSK LR, and MRK LR kits are water-resistant. They are IP68 rated and MIL-STD-810G tested, meaning they can withstand drops from 4.9 feet, extreme temperatures, dust, shock, vibration, and low pressure/high altitude conditions.

Store the FL360 batteries in a cool, dry location, and include them in a monthly charging cycle. We recommend keeping the batteries in a smart holder.

Battery capacity is device-specific. Please refer to the individual device information. Samsung tablets supplied by FirstLook typically have a capacity of 7400mAh. The tablet’s runtime depends on various operational and environmental factors, such as temperature and screen brightness. It can run for up to 6 hours in the field.

Yes, you can use an Apple iPhone or iPad to connect to the FL360. Download the free FIRSTLOOK360 app from the App Store. Ensure your device has a USB-C connector and supports iOS 14 or higher.

Devices running Android 11 or higher are supported.

Currently, firmware updates can only be performed with an Android device if your camera has firmware version v7.2 or older. For cameras with firmware version v8.1 or newer, you can update using either an iOS or Android device.

If your wireless or wired connection isn’t working, ensure that you have the latest firmware and the FIRSTLOOK360 app installed on your Android or iOS device. Note that the app and firmware require Android 11 or higher. If an update is needed, you will need an Android device running Android 11 or higher to complete the update.